Terms of sale


These terms and conditions of sale apply to the sale of our products on our website, subject to the rights granted by national legislation on consumer protection.

By ticking the box “I accept these general terms and conditions of sale” when you order a product on our website, you confirm that you have read and understood these general terms and conditions of sale and that you agree to be bound by them.

ARTICLE 1: Order

You can order online all the products that are for sale on our website, subject to availability.

If you place an order you must accept these terms and conditions of sale, indicate your delivery address and choose how you wish the products to be delivered and your payment method.

Once the order has been accepted, you will receive an email confirmation for your order from Joué.

The sale will only be final once the order has been confirmed by email by Joué.

Only the email confirmation from Joué will be accepted as proof of the content of the order. Joué reserves the right to suspend, refuse or cancel your order in certain cases, and in particular in the case of an incorrect address, incorrect payment details or failure to pay.

If you wish to track your order, you may contact Joué at support@jouemusic.com for information.

ARTICLE 2: Price

The applicable prices are those indicated at the time of the confirmation of the order. Joué reserves the right to change its prices at any time.

Prices are indicated in euros and do not include delivery costs. The delivery costs are only added to the price when the order is confirmed.

Prices are payable in cash in full when the order is confirmed.

Joué offers a range of payment means to choose from including: Credit card, Visa, Mastercard.

The seller reserves the right to refuse an order if your bank refuses payment.

A 3D secure verification procedure is used by Joué to ensure that payments are secure.

ARTICLE 3: Right of withdrawal

If you are a consumer, you are entitled, for contracts which are entered into on line, to a right of withdrawal which you may exercise within a period of fourteen (14) days as of the date when you yourself or a third party other than the carrier which was appointed by you, takes physical possession of the goods.

As such, you may, within this period return any unsuitable article, without giving a reason, and request a refund without any penalty, save for the costs of returning the article which remain your responsibility.

Only products which are in their original state and packaging, along with all the accessories and documents which were initially included when they were packed as well as the purchase invoice for them, may be returned as part of the right of withdrawal.

The right of withdrawal may not be exercised for the supply of audio or video recordings or computer software once you have unsealed them after delivery.

The right of withdrawal does not apply to sales of digital content which are not provided in a physical format which was activated after your express prior agreement and express waiver of your right of withdrawal.

To exercise your right of withdrawal, you must inform Joué at 87 quai des Queyries 33100 Bordeaux (email: support@jouemusic.com) of your decision to withdraw from the contract by means of an unambiguous notification (for example, letter sent by post, fax or e-mail). You may use the withdrawal form below but this is not compulsory. The form must be sent to the following address: 87 quai des Queyries 33100 Bordeaux or by email at support@jouemusic.com

In the event of withdrawal, Joué will refund you the price of the product (s) purchased as well as the delivery costs for the original purchase, with the exception of the additional costs resulting from your choice, as the case may be, of a means of delivery other than the least expensive standard delivery means provided by us. We will refund you using the same payment means as the one you used for the initial transaction, unless you expressly agree to a different means; in any case the refund will not generate any costs for you.

You must send back or return the item to ourselves without any undue delay and, in any event, no later than fourteen (14) days after you informed us of your decision to withdraw from this contract. This deadline is deemed to have been complied with if you return the goods before the expiry of the deadline of fourteen (14) days.

You will be responsible for the direct costs of returning the goods.

You may only be held liable with respect to the depreciation of the goods if they are handled in a way which is different from what is required for establishing the nature, characteristics and the proper working order of the goods.


(Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of Joué, 87 quai des Queyries 33100 Bordeaux (support@jouemusic.com):

I/we (*) hereby inform you (*) of my / our (*) withdrawal from the contract concerning the sale of the item (*) /for the provision of services (*) below:

Ordered on the (*) / received on the (*):

Name of the consumer(s):

Address of the consumer(s):

Signature of (the) consumer(s) (only in the case of notification using this paper form):


(*) Delete as applicable.

ARTICLE 4: Delivery

Joué will deliver the products on the date indicated at time of the order.

The products will be delivered by a carrier provided by Joué depending on the country.

The delivery will be made to the delivery address that you indicated when the order was registered. Products which have been returned to Joué due to inaccurate or wrong delivery address will be reshipped at your expense.

In the event of late delivery or it being impossible to deliver the products ordered, you have the option of terminating the contract, if after having directed Joué to make the delivery of the product (s) within a further reasonable timeframe, we were not able to do so within that timeframe.

The transfer of ownership will occur when the product is handed over to the buyer. Joué will be responsible for the carriage of the products.

In the event of an exchange, if you decide to return the product by means of a different carrier to that provided by Joué, you will be responsible for the carriage of the products.

If at the time of delivery, the original packaging is damaged or opened, you must check the condition of the products. If the products have been damaged, the buyer must refuse the package and indicate a reserve on the delivery note. You must indicate on the delivery slip and in the form of reserves accompanied by your signature any abnormality concerning the delivery (missing or damaged product).

With regard to the delivery of software items, these are considered as having been delivered when they are downloaded from our website.

ARTICLE 5: Guarantee

Products sold by Joué, which is a company with its registered office located at 87 quai des Queyries 33100 Bordeaux, are subject to a sales guarantee of two (2) years as of the delivery of the product which is valid worldwide. This guarantee covers non-conformity defects in respect of the contractual specifications as well as visible and hidden defects which may encumber the product and render it unfit for use.

In the event of a non-conformity, or of visible and hidden defects, you have two (2) years as of the delivery of the product to make a claim by contacting Joué at support@jouemusic.com.

Joué’s after-sales service will repair or exchange products and it can be contacted at support@jouemusic.com once the alleged defect has been recorded and provided that:

-reasonable care has been taken when using the products, and that they were only subject to normal wear and tear;

-the failure was not caused or worsened by damage inflicted deliberately or through negligence, or as a result of an accident while the products were under your control, nor by third-party software, which was not provided by Joué and which was connected to the product.

For exchanges or repairs, the costs for returns will be paid for by Joué.

If Joué is unable to repair or exchange the products, you have the option of requesting the termination of the contract or of requiring a reduction in the sales price of the products.

This guarantee is subject to the rights granted by national legislation on consumer protection. Joué remains legally bound by the legal guarantee on compliance provided by your national legislation.

ARTICLE 6: Force Majeure

In the event of a case of force majeure, caused by a third party to the contract which is unpredictable and insurmountable or due to the wrongful conduct of the buyer, Joué reserves the right to suspend the implementation of this contract, or to terminate it, without any damages or interest being claimable.

The following constitute force majeure – any circumstances or acts which are unpreventable, unforeseeable and external to the parties and which prevent the fulfilment of the contract under normal conditions. Fires, blocking of transportation or supplies, storms, stoppages of telecommunications networks are in particular considered as cases of force majeure.

In this case, you must contact Joué to find out if we will be able to deliver the product within a reasonable timeframe or if the contract will be terminated. In the absence of a reply from us within one month, you may terminate the contract.

ARTICLE 7: Communication and conservation of the contract

Joué will provide you, if you so request, with a copy of the contract which records the sale of the product. Joué will conserve this contract for a period of ten (10) years as of the delivery of the goods and guarantees the buyer access to this contract at any time.

ARTICLE 8: Intellectual property

The content of the site is the property of Joué, which is the sole owner of the intellectual property rights over its content.You undertake not to reproduce or use any part of this content.

ARTICLE 9: Personal data

The conditions governing the processing and collection of your personal data are shown in our confidentiality policy which is available at the following https://jouemusic.com/en/policies/privacy-policy

ARTICLE 10: Divisibility

Should any stipulation of these general terms and conditions of sale be cancelled in whole or in part, the validity of the other provisions shall not be affected.

ARTICLE 11: Mediation

In the event of a dispute, you may apply to a consumer mediator for the purposes of reaching an out of court settlement of the dispute in accordance with the conditions stipulated under part I of Book VI of the Consumer Code or you may seek any alternative method of dispute resolution.

ARTICLE 12: Applicable law

These general terms and conditions of sale are governed by French law, except for the provisions of the United Nations Convention on contracts for the international sale of goods.