FAQ

Orders are dispatched within 7-10 business days

Warning ! The Pro Essential Pack and the Pro Board Black Edition are up for pre-order, deliveries are scheduled for July 2021.

We offer a "satisfied or your money back" warranty on all our products. You then have a right of withdrawal which you can exercise within fourteen (14) days from the date on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

As such, you have this period to return any item that does not suit you, without giving a reason, and to request a refund without penalty, with the exception of the return costs which remain your responsibility.

Find out more about your right of withdrawal

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PayPal payment.

The Joué Play and the Joué Pro are both modular, pressure-sensitive MIDI controllers.

Joué Play was designed for people who are new to music software and want to start playing music immediately. Accompanied by its dedicated application, the Joué Play makes music accessible to all and accompanies its users on their musical journey through tutorials.

The Joué Pro is intended for experienced or professional musicians who have more advanced knowledge in music production and MIDI configuration.

The Joué Play app is available on Windows (min. 8.1), MacOS (min 10.11) & iOS for iPad (min 10.3).

Download the Joué Play app : Windows, MacOS, iOS for iPad

If you are the owner of a Joué Pro, you can use the Joué Play application with your so-called "instrumental" Pro Pads: Pro Matrix, Pro Synth, Pro Fretboard, Pro Grand Clavier, Pro Grand Fretboard, Pro Scaler. Each pad will however be its equivalent of the Play version in the application.

You can use the Play Pads with your Pro Board, and of course, configure their presets via the Joué Editor.

The difference in color is purely aesthetic. Note that having 8 different Play Pads allows you to have 8 different instruments within the project. (1 Pad Play = 1 instrument)

Yes, the Joué Play is a MIDI controller, so it works with all MIDI compatible softwares.

Not for now.

No, this is not planned. The audio latency is too high to ensure a correct playing experience.

Yes, this is possible on iOS and MacOS only. If you have a USB hub, you can connect several Boards to the same device. Note that the Joué Play application can host up to 8 Play Boards simultaneously.

Joué Boards are powered by USB port. They do not contain a battery.

Not yet. We plan to develop bluetooth accessories that will allow you to play wirelessly.

We recommend connecting your speaker with a cable rather than bluetooth to avoid any latency that could disrupt the playing experience.

Not yet, this is a feature that will arrive in future versions of the app.

No, the Joué Editor only works with the Joué Pro.

MPE is a complex MIDI protocol that requires specific skills to be used correctly. This is a Joué Pro feature only.

Yes. When purchasing a Play Pack or Play Board, you will find attached USB C to Apple lightning and USB C to USB A adapters. Adapters don't come with the Joué Pro.

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