Frequently asked questions

All orders are shipped within 24 hours. Free service point delivery*: D+3/4 (working days) Standard Shipping: max. D+9 (working days) Express Shipping: max. D+6 (working days) *Available for France, Germany, Belgium, Luxembourg, Austria, Spain

Good news! Our return times are extended for Europe*, you can now try out your Joué Play at home for 30 days and return it for free.

You want to return your product? It's simple and free!

Just send an email to support@jouemusic.com mentioning your order number as well as the reason for your return.

You can request a return up to 30 days after receipt of your order.

If you encounter any problem with your Joué product, please contact Technical Support atsupport@jouemusic.com

Living outside Europe? Your 14-day right of withdrawal applies. Learn more here: ici.

*eligible countries: Germany, Austria, Australia, Belgium, Croatia, Spain, Estonia, Finland, Greece, Guadeloupe, French Guyana, Hungary, Ireland, Italia, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Netherlands, Poland, Portugal, Czechia, La Réunion, Romania, United Kingdom, Saint Pierre and Miquelon, Slovakia, Slovenia, Switzerland.

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Joué Play user guide here

The Pro option is a paid factory update that turns your Joué Play into an MPE MIDI controller.

Know more

The Joué Play app is available on Windows (min. 8.1), MacOS (min 10.11) & iOS for iPad (min 10.3).

Download the Joué Play appici

If you are the owner of a Joué Pro, you can use the Joué Play application with your so-called "instrumental" Pro Pads: Pro Matrix, Pro Synth, Pro Fretboard, Pro Grand Clavier, Pro Grand Fretboard, Pro Scaler. Each pad will however be its equivalent of the Play version in the application.

The difference in color is purely aesthetic. Note that having 8 different Play Pads allows you to have 8 different instruments within the project. (1 Pad Play = 1 instrument/track)

Yes, the Joué Play is a MIDI controller, so it works with all MIDI compatible softwares.

Not for now. The app is meant to be used only with the Joué Play.

No, this is not planned. The audio latency is too high to ensure a correct playing experience.

Yes, this is possible on iOS and MacOS only. If you have a USB hub, you can connect several Boards to the same device. Note that the Joué Play application can host up to 8 Play Boards simultaneously.

Joué Boards are powered by USB port. They do not contain a battery.

Not yet. We plan to develop bluetooth accessories that will allow you to play wirelessly.

We recommend connecting your speaker with a cable rather than bluetooth to avoid any latency that could disrupt the playing experience.

Not yet, this is a feature that will arrive in future versions of the app.

Yes, the Joué Play is compatible with the Joué Editor but its functions are limited. To be able to set all the MIDI messages sent by the Joué Play, go toPro option.

MPE is a complex MIDI protocol that requires specific skills to be used correctly. To take advantage of the MPE functionality, go toPro option.

Yes. When purchasing a Play Pack or Play Board, you will find attached USB C to Apple lightning and USB C to USB A adapters.

No, the Pro Pads are meant to be used with a Pro Board only.

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