Frequently asked questions

Orders are dispatched within 7-10 business days.

We offer a "satisfied or your money back" warranty on all our products. You then have a right of withdrawal which you can exercise within fourteen (14) days from the date on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

As such, you have this period to return any item that does not suit you, without giving a reason, and to request a refund without penalty, with the exception of the return costs which remain your responsibility.

Find out more about your right of withdrawal

Credit card : Visa, American Express, MasterCard

PayPal payment.

Joué Play user guide here

The Pro option is a paid factory update that turns your Joué Play into an MPE MIDI controller.

Know more

he Joué Play app is available on Windows (min. 8.1), MacOS (min 10.11) & iOS for iPad (min 10.3).

Download the Joué Play appici

If you are the owner of a Joué Pro, you can use the Joué Play application with your so-called "instrumental" Pro Pads: Pro Matrix, Pro Synth, Pro Fretboard, Pro Grand Clavier, Pro Grand Fretboard, Pro Scaler. Each pad will however be its equivalent of the Play version in the application.

he difference in color is purely aesthetic. Note that having 8 different Play Pads allows you to have 8 different instruments within the project. (1 Pad Play = 1 instrument/track)

Yes, the Joué Play is a MIDI controller, so it works with all MIDI compatible softwares.

Not for now. The app is meant to be used only with the Joué Play.

No, this is not planned. The audio latency is too high to ensure a correct playing experience.

Yes, this is possible on iOS and MacOS only. If you have a USB hub, you can connect several Boards to the same device. Note that the Joué Play application can host up to 8 Play Boards simultaneously.

Joué Boards are powered by USB port. They do not contain a battery.

Not yet. We plan to develop bluetooth accessories that will allow you to play wirelessly.

We recommend connecting your speaker with a cable rather than bluetooth to avoid any latency that could disrupt the playing experience.

Not yet, this is a feature that will arrive in future versions of the app.

Yes, the Joué Play is compatible with the Joué Editor but its functions are limited. To be able to set all the MIDI messages sent by the Joué Play, go toPro option.

MPE is a complex MIDI protocol that requires specific skills to be used correctly. To take advantage of the MPE functionality, go toPro option.

Yes. When purchasing a Play Pack or Play Board, you will find attached USB C to Apple lightning and USB C to USB A adapters.